The details of your prepaid booking are as set out in the email confirmation sent to the email address you provided at the time of booking.
Cancellation and Cancellation Charges
You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund if you cancel your booking.
When booking your vehicle please ensure the dates and times entered are correct. If your circumstances change and you require the vehicle on different dates/times, please contact us via email at firstname.lastname@example.org.
You may modify your reservation at any time up until 12 hours before your specified pick up time. We do not charge a modification fee but the new booking will be at prevailing market rates. Within the last 12 hours before pick up, you may not modify your booking.
No-shows – late and early arrivals
For non-airport bookings– A vehicle will be held for 2 hours after the specified pick up time. After this time we cannot guarantee that a vehicle will be available upon your arrival.
For airport bookings– If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours’ fee may apply. If you have not included a flight number with your booking, we will hold a vehicle for a period of up to 2 hours after your specified pick up time or until branch closing time, whichever is earlier.
If you arrive at the rental branch 1 day or more before the date shown on the booking, we may not have a selected vehicle available. The rental branch will honour your booking subject to the availability of the selected vehicle.
If you fail to collect a vehicle on the specified pick-up date or if a vehicle was unavailable due to your late arrival as provided above, you will not receive a refund of your booking.
Unused Rental Days
Any unused rental days or options on prepaid bookings are non-refundable.
The booking contract is a contract to ensure that the selected vehicle class is available to you for rental at the time and location specified in your booking subject to these Terms and Conditions. It is not a contract for vehicle rental services. The rental contract between Value Van Rentals and you for the use of the vehicle during the rental period will be exclusively entered into at the time you pick up the vehicle at the relevant branch location and will be entered into by the relevant local Value Van Rentals entity and will be subject to local standard terms and conditions in effect at the time and place of the rental, and will be subject to the law of the place of rental.